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|Jewel Charm -> Help & Support
Help & Support
If you don't know how to download or install the game or if you
experience any difficulties, you will most likely find the answers
here. If you can't find the solution to your problem, please contact
our customer support.
What are "Trial"
"Trial" downloads are try-before-you-buy
software. You may play the full version for 60 minutes for free. If
you like the game, please buy the full version in order to
enjoy the complete game.
How do I buy
the full version of the game?
It is very easy to order the full
version of a game. Just click the "Get Full Version " button
within the game, and you will be directed to the online secure order form where
you can buy the game. You will be able to play the full version immediately after having bought the game.
I lost the full
version that I bought, how can I get it back?
In most cases you only need to download
and install the trial game once again on your computer to
get the full version back. Otherwise, if you have lost your
license information, you will need to contact customer
support for help.
What do I do
when my game does not work properly?
Firstly take a look at the technical
issues below, where your problem might already have been solved.
If not, please contact customer
How can I be
notified when you add new games to the site?
Just sign up for our free
Where can I find
your Privacy Statement?
You can find our Privacy Statement here.
Why am I not
able to download the game?
There are several reasons why you
might be having trouble downloading a game. The download link
for the game might be temporarily or even permanently broken.
Ordinarily the download link will only be temporarily broken,
so please just wait a few hours, and then try downloading
the file again. If you think the link is permanently broken,
please contact customer
I get an error
message when I try to run the setup program
Most likely the file you have downloaded
is corrupt, i.e. the download of the game was not successful.
Normally all you need to do is just download and install the
I get an error
message when I play or start the game
First, please make sure you check
the system requirements for the game. Then check if you have
the required version of Windows and DirectX. You can also
try to downloading and reinstalling the game again. If this
does not help please contact the customer
What is DirectX,
and where can I get it?
DirectX® is a group of libraries
from Microsoft that enhances Windows® with advanced multimedia
capabilities. Upgrading to the latest version of DirectX is
easy, and free. Just go to Microsoft's
DirectX site, and follow the instructions. A simple upgrade
of DirectX is often all you need to fix any technical problems
with your games.
How can I check
the version of DirectX currently installed?
With the DirectX diagnostic tool
you can check the version of DirectX currently installed.
To do this, click on Start, choose Run, enter DxDiag and click the OK button.
If you have a support question that is not answered here,
please contact us at: firstname.lastname@example.org